Shipping policy
Shipping Policy
Order Processing
All orders are processed after payment confirmation.
For bulk or wholesale orders, processing time may vary depending on order quantity, product availability, and destination.
Estimated processing timelines will be confirmed after order placement or quotation approval.
Shipping Methods
We offer shipping options suitable for business and organizational orders, including:
-
Standard parcel shipping
-
Bulk shipment options (case-pack or carton-based orders)
-
Other shipping methods as agreed for large or special orders
Shipping methods and carriers are selected based on order size, destination, and delivery requirements.
Shipping Time
Shipping times provided are estimates only and are not guaranteed.
Actual delivery times may vary due to:
-
Destination country or region
-
Carrier performance
-
Customs clearance procedures
WEZEBEL is not responsible for delays caused by carriers, customs authorities, or events beyond our control.
Shipping Costs
Shipping costs are calculated based on:
-
Order quantity and package size
-
Shipping method selected
-
Delivery destination
All applicable shipping fees will be displayed at checkout or confirmed in advance for bulk orders.
Customs, Duties & Taxes
International shipments may be subject to customs duties, import taxes, or other fees imposed by local authorities.
Unless otherwise stated, customers are responsible for all applicable customs duties, taxes, and import charges.
Risk of Loss
Risk of loss and ownership of products pass to the customer once the order has been handed over to the carrier.
Address Accuracy
Customers are responsible for providing complete and accurate shipping information.
WEZEBEL is not responsible for delivery issues caused by incorrect or incomplete addresses.
Damaged or Lost Shipments
If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery and provide:
-
Order number
-
Photos of the damaged package and/or product
We will assist in investigating the issue with the carrier and provide a suitable resolution where applicable.
Contact Information
For shipping-related inquiries, please contact us at:
Email: customercare@wezebel.com