Refund policy

Return & Refund Policy

Returns

Due to the nature of bulk and business-to-business (B2B) orders, WEZEBEL primarily serves business, institutional, and organizational customers.

Returns are accepted only in the following cases:

  • The product received is defective

  • The product received is damaged during transit

  • The product received does not match the confirmed order specifications

To request a return, customers must contact us within 7 days of receiving the order and provide:

  • Order number

  • Description of the issue

  • Clear photos of the product and packaging

Unauthorized returns will not be accepted.

Refunds

Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method

  • Shipping and handling fees are non-refundable unless the return is due to our error

Please note that refunds are processed only after the returned items have been received and verified.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Bulk or wholesale orders confirmed and shipped

  • Products damaged due to misuse or improper handling

  • Orders with customization or special packaging (if applicable)

  • Items returned without prior authorization

Exchanges

We do not offer direct exchanges.

If a replacement is required due to a verified issue, please contact our sales team, and we will assist accordingly.

 

Shipping Costs

  • Customers are responsible for return shipping costs unless the issue is caused by our error

  • We recommend using a trackable shipping service for authorized returns

Contact

For return or refund inquiries, please contact us at:

📧 customercare@wezebel.com 

Please include your order number and details of the issue to help us assist you efficiently.